Frequently Asked Questions
Why Choose Mile High Grass Cuts?
At Mile High Grass Cuts, our mission is straightforward: to deliver dependable, high-quality services tailored to meet the unique needs of each project. We believe in going above and beyond to ensure excellence in every aspect of our work. Whether it's maintaining your lawn, landscaping your garden beds, or tackling any outdoor project, we're here to exceed your expectations. We invite you to reach out for more information or general inquiries – let's bring your outdoor vision to life, together.
How do I prepare for mowing?
Do not water 24 hours prior to your mowing service
Please unlock any gates on your scheduled mowing day
Pick up pet waste from the yard
Clear the lawn of any toys, furniture, hoses, or other obstacles
We may skip service based on conditions. If only part of the lawn is serviced due to customer error, the full service charge will still apply
Notify Mile High Grass Cuts at least 24 hours in advance of any scheduling conflicts. Same-day cancellations may be subject to the full service charge.
Best practices for aeration?
Lawn Preparation Before Aeration:
Water the lawn heavily the night prior to service
Mark hidden objects such as sprinkler heads and underground utilities to avoid damage (ex: main water shut off, sewer line clean outs, etc.)
Mile High Grass Cuts is not responsible for any damage to unmarked sprinkler heads
Lawn Aftercare Post Aeration:
The soil plugs will naturally break down over the next few weeks, adding nutrients back into the soil
If you received overseeding/fertilization services, water twice a day, 15 minutes each, for 2-3 weeks
Reminder: do not water 24 hours prior to your mowing service
Minimize foot traffic to allow soil to settle
What if I have long grass?
If your lawn is more than 6 inches tall, or has not been mowed in the last 7-14 days, there will be an additional charge added to the normal price for the first cut. Please note that after we cut an overgrown lawn it can take 2 weeks of lawn care for it to look perfectly manicured.
What do you do in bad weather?
Service dates may be adjusted due to weather conditions. Please remember to adjust your sprinkler schedule if you are notified of a change of service due to weather delay.
Satisfaction Guaranteed!
We stand behind our work! If you are unsatisfied for any reason, please contact us within 2 days of your completed service, and we will promptly address any concerns.